Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact or booking forms
• Subscribe to our newsletter or promotional communications
• Contact us via phone, email, or other means
• Participate in surveys or promotions

Personal Information may include:

• Name (first and last)
• Email address
• Phone number
• Travel dates and preferences
• Accommodation preferences
• Any other information you choose to provide

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer service
• To process and manage your tour bookings
• To send promotional and marketing messages via SMS (with your consent)
• To send notifications about your bookings
• To improve our website and services
• To comply with legal obligations

3. SMS/Text Messaging

By providing your phone number and checking the consent box on our forms, you agree to receive:

• Promotional and marketing messages
• Booking notifications and reminders
• Customer service communications

Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.

To opt out: You can stop receiving SMS messages at any time by texting STOP to any message you receive from us. After you send STOP, we will send you a confirmation message, and you will no longer receive SMS messages from us.

For help: Text HELP to any message, or contact us at (407) 225-1718.

Consent to receive SMS messages is not a condition of any purchase. You can still book tours and use our services without opting into SMS communications.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (e.g., SMS service providers like Twilio)
• Professional advisors (lawyers, accountants) as necessary
• Law enforcement or government agencies when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to delete your personal information
• The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit some features of our website.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Phone: (407) 225-1718
• Email: tours@smartoursorlando.com